Service Time Evaluation for Terminal Screening at Chiang Mai International Airport During Normal and New Normal Condition

Abstract

The Domestic Terminal Screening Point is a bottleneck point of the passenger traveling route. Due to the space limitation in Chiang Mai International Airport, the X-Ray luggage cannot be installed after check-in. The objective of this study is to evaluate the service time of Domestic Terminal Screening in Chiang Mai International Airport by microscopic traffic simulation. The key factor of this study is the walking speed of the passenger, in normal and new normal situations, which affect to service time. There are two indicators in this study such as service time and time in queue. In conclusion, the changing behavior of passenger affect on service time and time in queue.