Web Map Service for Public Utilities Information System of Ralamangala University of Technology Srivijaya

Abstract

This study aimed to (1) collect data and develop utilities system database by using GIS, (2) create web map service (WMS) for providing utilities system information and, (3) analyze user satisfaction in using web map service. The QGIS was used for database development, Geoserver application was used for web map creation and Google My Maps was used as the basic maps with spatial data and attribute database in data dissemination on the internet. Moreover, the utilities maintenance system was created by getting notification from Line Notify, Line application in order to request a repair conveniently and quickly. The satisfaction analysis of WMS users with the population of 468 respondents in 20 satisfaction issues, the results showed that the respondents were satisfied at an excellent level (63.45%). Besides, the Central Affairs Division, Office of the President can apply WMS in practical use. The benefits of this WMS were to save the organization budget, easy for management and maintenance by searching and specifying the location of utilities system accurately. This service also facilitated in reparing the broken utilities rapidly.