Factors indicating social sustainable satisfaction of stakeholders in MRT projects

Abstract

MRT projects are part of transport infrastructure development, which support the development of Thailand in terms of economics and society. Nevertheless, pre-during-post construction of the projects may cause problems to society and surrounding communities such as unfair expropriation of land, traffic problem, environmental pollution, and scenery problem. These problems possibly lead to dissatisfaction or unsustainability of society. A literature review on infrastructure sustainability in Thailand shows that there is a lack of suggestion about factors indicating social sustainable satisfaction of stakeholders especially in MRT projects. Thus, the objective of this research was to determine such the factors through using a questionnaire to gather the data from MRT project owners, contractors, and surrounding communities of the MRT projects on the level of importance of factors. After that, the data were analyzed by SPSS program to (1) compare the importance level factors and (2) compare the similarities and differences of factors between stakeholders. From the analyzing results, all the factors can be grouped, namely, “equality in society”, “environmental consideration”, “standard control”, “health, safety, and risk”, “economy and society”, and “accessibility and satisfaction”. The results of this research help all stakeholders in developing a common approach to procure social sustainable satisfaction for MRT projects in the future.