Factors Affecting Working Condition of Food Delivery Rider : A Case Study of Bang Sue District

Abstract

The covid-19 pandemic had a significant impact on many businesses. Restaurant business only has take-away and delivery channels through applications, with food delivery riders represent as an intermediary between restaurant and consumer. Food delivery riders work under risky and unpredictable working conditions. The income depends on the amount of delivery rounds in the food delivery service. In order to maximize income, most delivery riders work longer hours than the average job. The objectives of this research were to analyze factors that affect the working conditions of food delivery riders and propose measures that will improve working conditions for food delivery riders. The sample group was 100 food delivery riders in Bang Sue District, Bangkok by using non-probabilistic sampling, the tool was a questionnaire. The statistics used in this research are descriptive statistics include percentage; mean and inferential statistics. In addition factor analysis was also employed. The analysis revealed that the factors that affect the working conditions of food delivery riders have 4 factors, ordered from the lowest to the highest component weight range as follows: 1) the number of working days per week 2) the number of working hours per day 3) the number of working rounds per day and 4) monthly income. The results of this research can be used to propose measures to improve working conditions for food delivery riders as follows: 1) minimum Insurance Measures, Paid leave and severance pay 2) measures to provide a place to stay while waiting for the food delivery service.