Common factors affecting social sustainability of contractor organizations

Abstract

At present, competition in the construction industry is considerably fiercer. This is partly due to higher wants of society and community. As such, contractors, as a unit of society, should improve their organizations for social sustainability to create competitive advantage over rivals. However, a literature review shows that few researchers have suggested common factors affecting social sustainability of contractor organizations between management and operation. Hence, the research was aimed to find common factors affecting social sustainability of contractor organizations between management and operation. The research method used a questionnaire to survey opinions of contractors in Bangkok about the importance level of factors affecting social sustainability of contractors. Then, the data were analyzed by the SPSS program to find the common factors. The analyzing result shows that the factors can be classified into 5 groups: (1) knowledge and ability of personnel within organization, (2) relationship between personnel within organization, (3) health and safety, (4) welfare of organization, and (5) satisfaction of project owners, personnel, and the public. The result of this study provides a guideline for contractors to develop their organizations with the accordance between management and operation, leading to social sustainability of the whole contractor organizations.

Keyword: factor, social sustainability, contractor organization, management, operation