Comparing the Satisfaction Factors Affecting Decision Behavior of Passengers between Lat Krabang Station's Airport Rail Link and Lat Krabang Station's Diesel-Train Eastern Line

Abstract

The study aims to learn and compare the decision to the services of the Airport Rellink Railway, Ratkrabang Station and the Eastern Diesel Railway line, Ratkrabang Station. The study is divided into five sections, classifying the first part of the data, according to the personal data. The second part behaviour uses the third part of the data service decision, the fourth part of the data processing, the Welch T-Test and five-way ANOVA method at 95% confidence level, to better improve the service performance. The findings show that women's use of information from a survey of 405 percent, Welch T-Test used average, standard deviation and
population of two groups. The findings show that women's use of female services has a maximum of 62%, between 25-34 years old a maximum of 37%, Bachelor degree a maximum of 67%, Office worker a maximum of 45%. Who had 10,001 – 25,000 income a maximum of 50%. Comfort, cleanliness, publicity, complaints/communications and the clarity of navigation signs are the factor in the decision to use of the service that users are willing to use. However, this research can be very specific to the users of most
services and price factors.