A Comparative Study of Satisfaction between the Central Business District Office Building Managed by Owners and Building Management Companies

Abstract

Bangkok has numerous office building projects in its central business district (CBD). A well-designed office building should harmonize the relationships between its users, facilities, and the activities occurring within the building. This research aimed to evaluate post-occupancy satisfaction with office buildings in the CBD by surveying 400 full-time employees who use these office buildings. Quota Sampling Technique was employed which the respondents were divided into two groups: those using buildings managed by the building owners and those using buildings managed by property management companies. The data were analyzed using Two-sample t-test to compare the means of the two groups. The findings revealed that the satisfaction levels between the two groups were not significantly different in the top three aspects: accessibility to office areas, cleanliness of the common and surrounding areas, and ease of access between buildings. However, the t-test results indicated that respondents from buildings managed by property management companies showed significantly higher satisfaction with the adequacy and appropriateness of meeting rooms compared to those from buildings managed by the building owners, at a significance level of 0.05. The results of this study provide valuable insights for improving and developing office buildings to better meet user needs.